FAQ

Ordering & Payment

You can order easily using our online platform. When you find a product you need, you can add it to the cart, login, and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account.

Speeding up the process. By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. Traceability: You will have easy access to all of your previous orders any time you want. Reordering:  you can make a re-order anytime based on your previous orders by only a couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

You can use all the major credit cards through PayPal.

It depends on your location.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact info@tamuz-ele.com to notify us about the problem. We can manage the order manually.

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

It depends on your location.

You can see the terms and conditions here.

You need to contact us by form or mail.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact info@tamuz-ele.com

You can also send your order to info@tamuz-ele.com . You can also order using FAX (+972-9-7633011) or by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make the same order later, you can use the “reorder” feature.

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

If you have a question regarding our online store (ordering, account questions, technical questions), please contact info@tamuz-ele.com

If you want to return a product, please contact info@tamuz-ele.com

Go to this page tamuz-ele.com/my-account and click “Create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be sent to your email.

 

You can easily change all your information on your account. Go to the login page and log in, then click “my account” and “edit”. Here you can change all your contact information.

Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

We will send you the tracking code of the shipment when the parcel has been sent.

It depends on your location.

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need it. Just click “edit” below “shipping address”.

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3 Hayozma , Industrial Zone, Kfar Saba, 4464102, Israel